We are committed to protecting your privacy and security. Whenever you provide personal information, we will treat that information in accordance with this policy, and the General Data Protection Regulation (GDPR).
When you make contact with us, you share with us and trust us with your information. We take this responsibility seriously and are committed to protecting your information whilst leaving you in control.
The purpose of this Privacy Statement is to provide a clear explanation of:
- What information we collect
- Why we collect it
- How we use your information
- How you can view / update / manage and delete your information.
What information we collect:
When getting in touch with us in person, via telephone, via email and via web enquiry, you provide us with contact information which might include your email address, your telephone contact, your mobile contact and your company name and address.
When visiting one of our sites, our CCTV may collect visitor images. These images are deleted after 30 days.
Why we collect your information and how we use it:
We collect your information in order that we can provide and update you on the information in which you have expressed an interest or have engaged us in or services that we are requesting. We contact you directly for the purpose of:
- Requesting services or products
- To keep you updated and informed in relation to properties relevant to you either through interest or due to contract
Where we may share your data to enable us to provide our products and services to you:
We are part of a bigger family who share data in relevant situations:
Flathouse Developments Ltd and Heatex Ltd Pension Plan
We also share your personal data where necessary with certain companies who are an essential part of us providing our service to you such as IT Providers who help us run our business. Be assured that we require all such third parties to respect the security of your personal data and to process it lawfully. We do not allow third parties to process your data for their own purposes beyond assisting us in our own necessary activity.
We never sell your details to anyone else. If we wish to use your personal information for an additional purpose, we will always ask you to agree at the point of collection.
How you can view / update / manage and delete your information:
We appreciate your trust in us to manage your data responsibly and with the greatest of care. Should you wish to get in touch with us to learn more or to learn specifically what data we hold, to update the data, to manage our use of this data or to request for its deletion then please do not hesitate to get in touch with us via the following:
Tel: +44 1603 614111
Address: Data Protection, c/o Black Orange Inv Ltd, 17 Old Millers Wharf, Fishergate, Norwich, Norfolk, NR3 1GS
Links to third party websites
Our website contains hyperlinks to many other websites. This information is supplied in good faith, in case it is of interest or use to our website users. We are not responsible for the content or functionality of any of these external websites - but please let us know if a link is not working.